Shipping policy
We offer free worldwide shipping! Please note that we require 3 to 7 working days on average to fulfill your order before dispatching it. Rest assured, we are doing everything in our power to get your order to you as soon as possible!
Global Sourcing
We work with manufacturers and artisans from across the world to source the coolest products at prices that suit you. This means all our orders are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, and all our shipping times are therefore guidelines only. Specific delivery dates are not guaranteed. However, we ensure we can track our orders for added peace of mind.
Estimated Delivery Time
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time (3-7 business days) for your order and adding the transit time.
| Country | Estimated Shipping Time (days) |
|---|---|
| United Kingdom | 7-10 |
| France | 7-10 |
| Canada | 12-25 |
| Norway | 10-25 |
| Italy | 15-30 |
| Belgium | 10-25 |
| United States | 10-20 |
| Spain, Germany, Australia | 10-20 |
| India, Israel, Malaysia, Netherlands, New Zealand, Saudi Arabia, Sweden, United Arab Emirates | 10-25 |
| Austria, Singapore, Switzerland | 10-20 |
| Ireland | 10-25 |
| South Africa | 15-25 |
| Mexico | 15-30 |
| Brazil | 20-40 |
| Other countries | 12-25 |
Pre-Ordered or Back-Ordered Items
If your order contains a pre-ordered or back-ordered item, we will ship any available items immediately and ship the pre-ordered or back-ordered items as soon as they become available. If you ordered more than one item and receive only part of your order, don’t worry, the remaining items will arrive shortly after.
Tracking Your Order
You will receive a confirmation email containing a tracking number and a link to follow the journey of your package. To track your package, Please allow 1 to 3 working days for the tracking information to update.
Wrong Address Disclaimer
It is the responsibility of the buyer to ensure the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is a small window to correct an incorrect shipping address. Please contact us immediately at contact@chawchara.com if you believe you have provided an incorrect shipping address.
Lost/Stolen Packages
Chawchara.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier using the information provided to you on our Tracking Page. If you have any further questions, please reach out to our customer support team at contact@chawchara.com.